According to Delta, it's OK to seat a 2-year-old on his own for 15 hours.
Delta. What can we say. They blew it. Surprise, surprise. Rarely do I take a Delta flight when everything goes according to plan. This trip was no exception, but the offense is enough to write about.
Our party was two adults and a 2-year-old flying from Boston to Hong Kong with a layover in Detroit. A two-year-old on this 15+ hour flight was already stressful. We paid extra for premium economy on this trip. Our big mistake was trusting that Delta didn't screw up more than they already had. Randomly they changed our initial flight from 9 am to noon without notifying us. A three hour time difference seems like something we should have been notified about. We got that straightened out.
Our seats were all screwed up on the first flight from Boston to Detroit and we foolishly assumed the seats on the unaffected flight would be the same seats we paid for. They weren't. As we were boarding, we realized that our premium economy seats were no longer premium economy. Not only that, we were reassigned to all be in B seats. Yes, a 2-year-old was assigned to be away from his family, between strangers for a 15 hour flight. No problem, right? Ask the flight attendants to help us out and surely they will help with a ridiculous situation like this. Nope. They said we had to take care of it ourselves. Seriously? Your airline screws up and we have to go beg someone out of their seat?
Literally hours on the phone trying to figure out what happened and what could be done about it was worthless. Finally, Delta, making it seem like they were really helping us out, said we didn't have to pay for the premium economy seats from that flight. Thanks, Delta. You are refunding us for the seats we paid for and DIDN'T get. Classy.
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