I agree it sounds like you have been poorly treated by Etihad in relation to your points and you should not have to battle for a remedy.
Still not convinced on the racism charge. Sounds like rude and arrogant behaviour towards a customer...but where is the racial element? No racial abuse, and no differentiation in how others are treating. Why not just ascribe it to rudeness?
You were there, I was not... but from the way you describe it.. I can't see it.
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