I cannot understand why people persist with Delta. They are horrendous and frankly you would be better switching to another carrier. I think you should write to Delta and tell them that you believe you were mislead by their customer service representative and that you had emphasised that you were seeking to achieve gold status with the purchase. Ask them to listen to the tape and restore your miles, as you were mis-sold the ticket. The chances are they won't do it, but it is worth a go. Delta are by far the worst of the big carriers in the US and simply think they are too big to fail. They do not care about you as a passenger. The only way that will change is if people stop using them.
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