Hi,
I'd like Jim, want to hear what was actually said... IF it was- as the OP claims-- then I think s/he makes a very good point that it was effectively promised as such; and DL I would think should make the OP whole to the extent that's possible...
however, if on the other-hand it' not described as such nor promised as such, then I think DL has acted consistently within their policy.
In the end, I think facts should rule here.. We've heard from the OP and his/her claim as to who said what, and with no presumption of dishonesty on their part, I think to be fair to DL, we'd need to hear their side of the story to determine what's the correct course of action.
As Matt notes there IS language that essentially says what the OP was seeking to do, does NOT earn EQM's... so, so long as the DL agent did not directly go against printed language and essentially say something like "yes, this does earn EQM's" then I think DL isn't obligated to offer remedy..
But again, I think facts should rule here,... and that means hearing who actually said what to whom.. how did that phone call go...
Travel Safe,
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