Quote:
Originally Posted by Ganesh
Being a silver member, all travel preferences are already in their system including my food preference. Then why should I as a frequent flyer have to place a request for special meal every time I fly. Can they not just check their system and know what meal to provide me.
Ganesh Ramamoorthy
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AFAIK FB does not store meal/seating preferences. This is why there is an option to request those when making your booking online on the AF website. If you did not reserve the special meal at the time of booking or no later than 48 hours prior to the flight's departure time, there is nothing the crew can do as airlines do not load additional meals.
It is also worth noting that such "special requests" are always linked to a specific flight. Consequently, if that flight is changed for any reason whatsoever, the request will be deleted from the booking and need to be recorded again.
If you did follow the correct ordering procedure (i.e. not merely assume that the airline would remember the choice you made on a previous flight) and no change was made to your booking, you may consider contacting AF's customer care department. If there was an oversight on their part, you should get a few thousand miles in return.