Hi,
I'm not sure I'm getting the idea. As I remembered it, there was never a policy nor SOP in a place that CO would "help passengers get to there connecting continental flights"..
Yes, depending on situation you may see an agent meet the late inbound aircraft and direct people to the correct gates for tight connections, but as I know it this was never a formal policy of CO.
Could there be better communication between gates? Absolutely.. However, I'd note that this does NOT include the idea of "why didn't they hold the flight for me/us?" as I do think that for the most part leaving on-time benefits far more people than it does disservice.
but again, that's an issue that's very driven by where you are.. If you're already on-board, seated and wondering "It's departure time, why aren't we going?" you're a fan of on-time departure .. by contrast if you're running to the gate, then you'd see it as 'why can't they just wait X more minutes?"
|