I agree there is nothing much the airline could do but to show or atleast pretend to show their regret through gift vouchers and through other possible means. But can they 'really' compensate for the hunger a passenger goes through in a 10-hour long non-stop flight. The question is not about getting compensated. It is about making sure that mistakes such as these never happen. As you rightly point out, in the age of computerization, how come airlines don't take that extra pain to make sure they know their frequent flyers well and cater to their preferences. Or does it hurt the airline to stock up extra plates of the food? The callous attitude of the airline that I talked about is not about what they offered - its about how it was offered - with no regret, telling me, as if, "this is what we have...eat it if you want it, or i can just go hungry - and we don't really care'
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