Hi,
Bad from the start, to the end.. but I don't think it's a matter of "They are too big to care" as others have alleged, only because it sounds as if some of the agents you encountered did put in an honest effort to get it fixed for you..
My disagreement with the "They are too big to care." is that there really is no "they".. it's a collection of individuals.. some do care.. and yes, some don't.. but I think it's unfair to simply label them all into the same group.
Coming back to your base problem. This is one, informally called a 'tag switch', that really should NOT be happening. I know that most airlines, and I taught entry CSR/CSA classes for a short period of time at my airline, do in fact teach that you are supposed to SHOW the tag to the passenger AFTER it's applied and 'walk' them thru it.
Mr. Smith, I've tagged your one bag here to Boston today with a connection in XXX.
this way the passenger has the chance to say, "That's not my bag", or "Wrong destination" or whatever.. it gives everyone a second chance to catch errors.. which do happen, but that's the purpose to the read-back of tag.
At this point, I think UA owes you a solid apology with a reasonable level of compensation as I think, based only on what you've written, to me UA failed at multiple points in the process.. and from an internal operations perspective, I'd wonder why the Dayton station isn't clearing their WorldTracer queues more timely, as that's a basic of station level management.
the other thing that crosses my mind is that with a tag switch this usually means there's a SECOND bag out there, the one with YOUR tag on it, that's equally goofed up. So these issues are a double-impact.
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