Hi,
I'm not sure I see an element of age discrimination in your writing.. Bad service? perhaps.. Should it have been handled better? Sure sounds like it to me..
But if you're talking about a legal claim of age discrimination, that's a whole different ballgame and one that has, for the most part, some legal definitions and key elements that you'd need to prove to make and sustain any case.. While not an attorney myself, and only from what you write and without the benefit of seeing it nor the 'other-side' to the story, I don't see anything that, to me, says they overtly discriminated against you, due expressly to your age.
Again, could it have been better handled? Perhaps with more tact? Sure sounds like it... and to that end, I think UA (or again Sky West) should speak to that failure.
As to the disability claim. I suggest you take a read thru the law on the matter, generally known as the Air Carrier Access Act, which DOES give you, as a qualified disabled passenger within the scope of the law, some clearly defined rights when traveling.
IF United, or more accurately Sky West, did in fact violate any one of them, then I think you have a much better, much stronger case going forward... and one that I would pursue as I don't think it's right, legally or morally, to impede the travel ability of those who are disabled.
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