[xjcaptain]

I don't see a lack of communication. You know why the flight was late originally, late crew. You know why it was further delayed, maintenance. You know why it was delayed during taxi, weight issues. As far a knowing which bag carousel perhaps looking at one of the many monitors located in the baggage claim area would be appropriate. I just don't see any lack of communication. Frustration about delays is understandable, but it is just that. Frustration. You also started that the restaurants were closed what would you suggest the airline do about that? You do know that the restaurants are not operated or controlled by the airlines right? Airlines are in the transportation business, not the food industry so most adults should be capable if providing for their own nourishment. The delay was in the terminal, not in the aircraft, so nobody was held in a confined place with no options.