Hi,
I think you've got a legitimate "beef" here with that..
To me, if THEY changed the aircraft, for whatever reason (at this point, the why to me is not germane) AND as a result of THEIR change your assigned seats, which you paid a premium for, are no long available, then I think you should be made whole; refund.
That said, I also think the reverse should be true.. If YOU booked a flight and paid for special seats and later on YOU voluntarily elected to change flights, and your new flight doesn't have such seats, THEN I can see an issue being made.
To me, it revolves around what I like to call, who is the moving party.. Who made the change?.. If it was the airline, then I think they owe you either same type seats or a refund.. but if it was you who voluntarily made then change, then (so long as it's disclosed as such) a no-refund position would be appropriate.
But as you describe it, this to me sounds like a plain and simple bad policy..
|