Refunds or Institutionalized theft?
I think there is a fine line between deliberately designing a corporate refund strategy to work against the consumer, and theft.
They have any number of 1-800 contact numbers to part you from your money. But if you want a refund, you'll have to pay on your nickel to phone them up.
And guess what, you never get a real body - just a recording saying they're busy assisting others. At least they were smart enough not to say that they couldn't answer your call 'due to abnormally high volume of calls (complaints)'...lol
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