Continental Upgrade Scam
Unfortunately, I agree with you in today's environment. Up to a few years ago the program was great. I managed three round trips to Hawaii, First Class for 4 people each time between 2003 & 2009, as well as a First Class roundtrip to Italy in 2008 (2 people). All tix were secured completely with miles. Now you are lucky if you can get a round trip from the east coast to Cleveland in coach using miles.
maybe someday the airlines will wake up and realize they are a service business.............nah, probably not.
Good holidays
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