Hi,
Quote:
Originally Posted by malcolmbird
They have any number of 1-800 contact numbers to part you from your money. But if you want a refund, you'll have to pay on your nickel to phone them up.
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If I'm not mistaken, Air Canada does in fact give you the option to email (which arguably is a no-cost option) in your refund requests.. and also gives you the option to email (again, for most people a no-cost option) their refunds department for status updates.
The only situation I can see, based on what they list, where you would have to incur some level of 'hard' costs is IF you need to return to AC some form of paper tickets or the like-- then you'll need to expend the cost to mail, via whatever service you wish, those paper documents.
Outside of that, as I see it, they don't
force you at all to use "your nickel to phone them up." unless of course you're counting the very minimal incremental cost of internet access to sending that one or two email(s) to AC--- but again, I suspect for most (not all, but most) people, they have either unlimited internet access or the like which does not incur add any incremental costs for this type of email.
http://www.aircanada.com/en/customercare/refunds.html