Hi,
I'd agree.. IF in fact, the first agent ONLY mentioned the $150 change fee.. but did NOT/failed to ALSO mention the difference in fare (if any) then I think they should honor that..
However, if it was mentioned, but somehow you didn't catch it or the like, then I think DL's position would be better justified.. I wasn't on the phone to hear the conversation, but I do think that both scenarios are possibilities.. The first scenario being the first DL agent flat out didn't mention it... and second scenario is that the DL agent did mention it, but somehow that information was missed by the OP, or there was some confusion between the two parties, etc..
I can easily see both situations occurring..
Again, I think this all boils down to a classic case of "he said, she said" and should be remedied based on fact-- who really did say what, to whom and when. That to me would be the most fair and accurate way to remedy this.
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