Delta does not honor what its reps say
1) I am an attorney. I have been trained to pay careful attention to what people say. If you think about what attorneys do - write contracts, listen to court testimony, you will understand. The first rep clearly said that it would cost $150 to change my ticket. Period.
2) Even if this were not true, I discussed a particular flight with the rep I spoke with. That is, we did not discuss Delta's policy about flight changes, but spoke about the price of a particular flight on a particular date. Again, the price she stated was $150.
I am outraged about the poor quality of Delta's customer service as well as its lack of integrity. In 35 years of travel, I have never experienced anything like this with an American airline. As I mentioned, based on what Delta told me, I changed the first leg my flight, and am now stuck with one part changed, one part unchanged. I do not and will not recommend Delta to anyone!
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