Complaint: Customer Service Delta does not honor what their rep says
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  #4  
Old Dec 16, 2011, 1:02 PM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,113
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I am in no way whatsoever defending the practice of how the airlines charge for changes but I find it shocking that in 35 years of travel, you have never been charged the change in ticket fare in addition to the required change fee. That is standard practice for just about ALL U.S carriers. Southwest being the only exception, I believe.