Honestly, the only way to get your money back is to write a complaint letter, go around their customer service department and write directly to a senior executive. Here are three tips that have helped us ensure that our letters got taken serious.
1. Address it – by name and title -- to the company’s top official. SOMEBODY (an assistant) will read it. If your complain has merit, it will usually be acted on. (This assumes the company cares; some companies don’t.)
2. Type it neatly. No handwritten letters. No e-mails.
3. Establish that you have a relationship with the company in the first sentence or two… and that the company “let you down.”
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