Quote:
Originally Posted by AADFW
Gromit, see my previous comments. AA has a policy of "one bottled water per passenger" in business class because some bean counter in Fort Worth figured out it would save them a few dollars on fuel costs despite the fact that many passengers pay thousands of dollars for a one-way ticket. It's but one small example of how not to treat the premium customers the airline seems so very eager to attract lately.
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And unfortunately those premium customers expect an extra bottle of water more than any other passenger would get. Which is why 1 was not enough and they needed two. The sense of entitlement because they paid 4,000$ plus for a ticket or used miles to fly is rediculous. The policy is what it is. If you want an extra bottle buy it at conscessions before boarding. When will people let things go.