I don't know of one airline that will call a passenger in regards to a cancelled or delayed flight. The exception may be to a premium passenger or frequent flyer. Even then it is more than likely an automated message regarding dates and times from what an agent has input into a computer.
Passengers are responsible for your own reservations and confirmations. Every time an airline books someone you'll get a record confirmation number or locator of somekind which you can look up.
On top of it all Direct air is a simple charter operation so according to law they're not a scheduled air carrier. Basically buyer beware, there is a reason you are getting a cheaper ticket and paying for baggage.
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