I agree. The airlines codeshare agreements have nothing to do with customer service. They are entrely to stitch up markets and eliminate competition. The only way to beat this is never to book "codeshare". The truth is they cannot offer you the same service. They need permission from the other carrier to resolve problems anyway. Delta are notorious liars, and codeshare gives them that additional capacity to offer their traditional ability to blame someone else. I would never book Delta period, but if you are going via KLM, go direct.
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