Except that there are extenuating circumstances. It is the lack of any discretion which rankles. In this case, the passenger had travelled early as the baby was premature. Having done so, I fail to see why Delta, or any other airline, can't exercise some common sense discretion for extenuating circumstances.
After 9/11 and Hurricane Katrina, may airlines waived their normal rules to assist people. Why is that ok, but not ok to do it for individual circumstances. They can be limited to genuine medical cases and could even stipulate that there must be no monetary loss to the airline. In this case, there would be no loss whatsoever to Delta. They were simply trying to extort higher sums of money out of their passengers misfortune.
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