Complaint: Customer Service Rose W at US Airways Philadelphia
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Old Dec 27, 2011, 6:58 AM
chriscolombo chriscolombo is offline
 
Join Date: Dec 2011
Posts: 19
Default If You're Hungry, Buy A Meal in Advance

Unfortunately, when you purchase an airline ticket you are not entitled to a meal for purchase in coach. The contract of carriage makes no stipulations for inflight meals. Rose was merely being truthful, not rude or condescending. The food in Us Air is not very good, and indeed they do sell out. It's happened to me, and many other travelers, and according to your account it even happened to Rose. Accordingly, many people do purchase something at the airport and bring it on board. As a Dividend Frequent Flier I'm sure you are savvy enough to notice this phenomenon. It's not specific to Us Air, but United, Delta, and American likewise experience this situation. What would you have done if you were flying on Southwest, where there are no meals? Complain to a baggage handler and demand recompense? Moreover, what could Rose have done on the ground in Philadelphia after the plane landed. The flight was over, meals that were available by the independent contractor for sale were already sold. Why did you address this issue to a ground supervisor who has nothing to do with inflight catering? Why not raise hell to the pilots about it? With all do respect, if you want a guaranteed meal, either buy one in advance, or purchase a first class ticket. Ground supervisors have enough on their plate.