chris colombo,
Your reply illustrates perfectly how many airline employees completely "miss the target" when dealing with customer complaints, either because they are too stupid to understand or are burned out and don't care. I don't know if you are an airline employee or ex employee but you have the mindset perfectly. This complaint is not about being "entitled" to a meal in coach. It is about the attitude, rudeness and lack of customer service by Rose W.
The arrogance of your suggestion that Rose W was merely being truthful is breathtaking. Feedback from customers provides an opportunity for any servcie provider to improve their service. She could have replied as follows:
"I am sorry you were disappointed with the food service on the flight. We contract out this service, but I will file a report of your concerns and perhaps this will help us to meet the your needs in future. Thanks for drawing this to our attention".
How hard can that be? That would be the kind of response you would get in any other industry. Instead, Stupid Rose alienates a regular customer and engages in an argument. These huge airlines, which dominate local markets should be broken up.
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