Jimworcs,
I'm not sure where you are coming from, but no I am not an airline employee. Are you? I repeat, Rose provided the customer with a truthful answer, the food is not very good, and they do run out. I commend Rose for her honesty. Had the employee stated what you asked, what would have been accomplished? Absolutely nothing. The quality of food would not improve, and US Air would still run out of it. Moreover, calling employees "stupid," for something which they have no control over is the height of arrogant. Again, why not contact a pilot, a baggage handler, or a fueler? They have about as much say or control over the situation as Rose. If the customer wants to change the situation so the vendor supplies enough food for everyone, then the customer should have contacted customer service. Better yet, the customer could contact the vendor directly. In this situation, however, it sounds like the customer just wanted to vent. He arbitrarily found the first person on the ground after the fact, who has no control over the situation, and let loose. He ignored the fact that Rose gave a truthful and honest response, which she should have been praised for. Sorry, but the customer has no right to a meal, has not right to treat an employee who has nothing to do with the situation so arrogantly, and you have no right to call me or anyone else "stupid." Sounds like you are the one that missed the mark with this one.
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