Hmmm. I think different airlines act differently. Some airlines waive these fees under extenuating circumstances. I had a very good experience with United last year. I had purchased a roundtrip non-refundable economy ticket (US to Asia) for about $2000. I was there to visit my father, who was unwell. I planned on being there for just 1 week. However, his health quickly deteriorated and he died at the end of that week. I called United to cancel my return ticket. A few weeks later I flew back to US. Once in US, I filed for a refund explaining the circumstances. In just days (after providing proof, documents, etc.) they refunded about $995!
In this case, I think that you are missing the point. I understand non-refundable fares. I understand that to change these tickets you have to pay a fee plus the fare difference. While some airlines may waiver off these fees, it is just an additional consideration.
There are 2 parts to the issue -
1. Refunding fares in extenuating circumstances AND
2. Canceling the entire ticket if one leg of the ticket is not used.
My issue is with #2. I think it is unfair and should be illegal!
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