US Airways customer service is the worst I have ever had. Told different answers from each person you talk to , no help and consumer relations at home office said there was nothing they could do. All I needed to do is change a flight because my daughter was in the hospital and was not released in a wheel chair until the next day. Charged me three different fees and when I tried to reach someone in charge all I got was sorry this is company policy. Customer service no help, rude and would not wave charges. Home office said he could only give me a voucher for 1/3 of the fees charged, said sorry, but would not help.