Quote:
Originally Posted by lyric711
What bothered me is how difficult it is to contact anyone. All complaints have to be sent throught their website (big flag, they don't want to talk to customers)
I had to call THEM, about my luggage, and the number they give you wasn't helpful at all either. They can only read what's in the computer. if I hadn't I would have NEVER received my luggage.
|
AFAIK and based on personal experience, in Europe, both AF's Customer Care and Lost Baggage departments can be reached by telephone. The relevant numbers are conveniently listed on their website in the ''contact us'' section.
I am also not sure what more than providing information stored on their computer an agent who sits in an office in East Europe could do to trace a baggage reported missing in London...
Finally, I am a bit confused. Initial statement '' All complaints have to be sent throught their website'' immediately followed in the next paragraph by ''I had to call THEM''...
