Complaint: Check-in / Boarding delta is incompetent flight DL4722
View Single Post
  #2  
Old Jan 3, 2012, 1:39 AM
Ombudsman Ombudsman is offline
 
Join Date: Feb 2011
Posts: 136
Default

Assumingt your times are correct, Delta owes you an apology and perhaps compensation. According to their own website: "
From U.S. cities, you must be at the boarding gate at least 15 minutes before your scheduled departure time with the exception of St. Croix (STX) and St. Thomas (STT) which require 45 minutes."

When you say you went to the "Delta window" are you referring to the departure gate? If so you were there in plenty of time.