I’m sorry to hear that your daughter was in the hospital. Undoubtedly it must have been a very stressful time and I understand why you’d want to change your flight.
Considering that US Airways stated that it was “company policy” and that 85% of tickets purchased today are bought on the internet and are non-refundable… I will assume you bought a non-refundable ticket. I don’t imagine that you will like my response, however, I am responding completely neutral as a road warrior.
Non-refundable tickets cost a fraction of a refundable ticket. Your discount comes with an opportunity cost of restrictions—including change fees which are written in the fare rules. You opted for a lower fare in exchange for these restrictions when you bought the ticket. Remember, these cheap tickets are only available because the restrictions exist, and others are willing to pay more for a refundable ticket.
I am so glad however that US Airways did give you a voucher for 1/3 of the fees incurred. Trust me, that is extremely rare, and I am surprised (but very happy) to hear it. It would be helpful to everyone in this forum if you give more detail on how you accomplished that.
Happy New Year; your daughter is in my thoughts.
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