Complaint: Customer Service wrong food and insult for religion.
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  #8  
Old Jan 4, 2012, 4:04 PM
Riddhi Lakhani Riddhi Lakhani is offline
 
Join Date: Nov 2011
Posts: 2
Unhappy Airline response on above matter.

Thanks all. This shows of world think when it comes to somebody's religion. never mind its ok.

But the worst part that after lodging complaint on specifically American airline site the Customer Relations handling officer Vanessa Villerot wrote me apologing mail on 21Nov11. She said, "We regard all customer feedback as a welcome opportunity to improve and are grateful you took the time to share the details of your recent experience with us."

Again she had mentioned in her mail that "Please give us another chance to prove ourselves, we hope to win back your respect. To encourage you to give us an opportunity to do so, we've sent you a transportation voucher under separate cover as a gesture of goodwill. The voucher is valid for 12
months from the date of issue on American Airlines, American Eagle, and any oneworld company, only in conjunction with a transatlantic flight on American Airlines. It can be used by yourself, a relative or a friend. It cannot be replaced after expiration and if stolen or lost and is non refundable. You will receive it in the post very soon." This are exactly their words which are jst copy pasted.

On 7Th of December I again mailed them as not receiving any so called voucher from them but they replied saying its on ITS way reaching to your home within few days. But I have not received till date

From this you can make out how careless they are. Its as simpler to say.