You ended with a question: “What can be done?”
I agree with the previous comment about re-accommodation on another airline. Now you know for next time.
I’m sure your fuming. I would be too. Fortunately, you’ve already gotten a response from the airline, although no gesture of goodwill will give you your client back. And not to mention your time and the horrific experience that you lived through.
I know it’s hard, but the best thing to do is just let it go for your own sanity. Unfortunately, you can’t bring litigation against the airline, because there is no legal remedy available for people in your shoes. When you purchased the ticket you “signed” their Contract of Carriage, and they have fulfilled their obligations under that contract.
I wish that more could be done for you. I hope that you reached out to your client, and that he or she understands all that you went through to make this a successful trip. Best of luck in your future travel.
Matt
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