David,
I’m sorry to hear about the stolen phone on your way back from Mexico.
Your story is incomplete. If you want to have your voice heard, could you share more details with the folks reading this forum?
The first thing people do upon landing is reach for their mobile devices. Of course you contacted a flight attendant, gate agent, or supervisor, right? Furthermore, you placed a complaint on the website and “no one cared”—what was their response? Can you post your complaint and their response here in the forum?
I have taken hundreds of flights, and fortunately, nothing has ever been stolen from my carry-on. We are interested to hear more detail on the three incidents that occurred. What were the circumstances, how did you report it, and what was the outcome?
Matt
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