Complaint: Baggage Problem refused to check in luggage
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Old Jan 5, 2012, 4:01 PM
Gromit801 Gromit801 is offline
 
Join Date: Aug 2007
Posts: 745
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From Continental's website:

"Active U.S. military personnel and their accompanying dependents, not traveling on official business get up to three checked bags free."

The Lufthansa personnel manning the Continental desk obviously did not know this, and you should pursue a complaint against Continental through the DOT.