Prisoners?
Chris, I think it is the ideas that you advocate that unsettle me the most about this event. You are advocating that in a 9/11 world, that gate attendants are allowed to be uncivil and rude but if we comment on their lack of customer skills, we are criminals. This effectively means that you advocate a police state at the Cedar Rapids airport. So, why don't we just drop the term of frequent flyer (which I was of Delta) and start using the term prisoners of bad service. This not so subtly implies that airlines have a direct escalation path to the police whereas the paying customers are subjugated to whatever mood the gate attendant is in. This would explain why the airlines earnestly fought against the NY passenger bill of rights which looked to strip the airlines of the ability to hold and detain their customers ( I mean, prisoners) for hours at end and not provide basic services like water and toilets. Back to the Delta counter at Cedar Rapids, I never asked the gate attendant for fixing the delay. I asked about status and to speak to a mgr and then commented she should be working at McDonalds. That is too much for a poorly trained Delta employee to handle and she had to escalate to her police state.
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