Sadly your experience of US based airlines is typical. The weather excuse has become an impossible defence to overcome...as they will claim that aircraft where out of place due to weather, etc.... You can try and complain to the DOT to see if the weather excuse can be challenged, but it is unlikely. There is a link in quick links to make the complaint and it is easy to do.
On hotels, the capricious nature of the way passengers are treated by airline employees, sometimes in identical circumstances is highly typical. You are unlikely to get any joy from them, even though others were treated more favourably. In general, US based airlines are to be avoided, particularly for international travel.
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