[ecorder]

A word to the wise - Do Not under any circumstance fly United...The skies are not friendly.
We flew on Flight 1238 on Saturday, June 14th, from Denver to Austin. Not only was the flight delayed by nearly 4 hours, but we experienced the rudest, most abusive airline employees we could have ever imagined. Interesting that even after the delays, everyone left the plane complaining about the staff, not the wait.
A Steward named Elliot was actually griping at a 3 year to put on a set belt and told his parents he'd turn the plane around and go back to the gate. Next row, he told my wife to move her seat forward, however the seat was broken. He then told her he was going to move her to another seat leaving my 2 small children alone. She said that wasn't going to happen and he got very rude. I made a comment to the matter of "Can you believe this guy?," at which point he verbally accosted me and threated to head back to the gate to remove me from the plane... He scared my 9 year old so much that my kid thought he was a terrorist trying to take over the plane and was then afraid and crying the rest of the flight.
The problems went on and on with other passengers as well. I wrote it all down word for word and will start at the top with complaints. Does anyone have the best person to start with? I like to start at the top with the CEO...anyone have that contact information?
At the end of the flight I went to the captain and told him the story, and brought the flight attendant into the discussion at which point he told me "You are a liar" and that I was "trying to get something out of the airline company," all this in front of the pilot.
This is the single worst customer service I have every witnessed in any business.
Fly Southwest. Jet Blue. Express Jet. Even American or Delta. Avoid United like the plague. I've had numerous problems with them, but this is the worst. If anyone has good contact information for getting this guy sacked, please let me know. And if anyone else was on that flight, please contact me. Thanks.