I can say I agree with you about flying United as I've had nothing but great experiences with them. This could be the case of one bad apple trying to spoil the whole bunch. I know whenever I see i am flying United, I breathe a sigh of relief because I know from the door I will be taken care of. You can try to write a complaint letter, specifically naming the flight attendent, i don't think writing the CEO ever works on any airline. Though "someone" may respond and you'll get a voucher of some sort. But i would suggest writing the letter nonetheless.
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