I purchased 2 tickets to Nassau for Dec 30 departure in May 2011 - got informed in early Dec that the flight was cancelled - I called the call-center many times and could not get through even after waiting 30 minutes - finally got through after waiting 40 minutes. I explained that I had pre-booked a hotel which I could not cancel becaue I had pre-paid the money so needed a flight to Nassau - too bad - the only thing they could offer is a flight to Florida - that's not helpful because I would lose over $2k in pre-paid hotel in Nassau - after another 20 minute discussion and no solution, they would refund the money to the card I booked it under but I cancelled the card and went to a new card but they would not refund the money to the new card - so I have not got the money - I have written to the Customer service but no response - any advise on how to get my money back _ HELP....
