Thank you. It Happened in UK while transiting to USA when coming from India and while going back from USA, both times. The hand luggage situation also happened in UK from USA.
Quote:
Originally Posted by jimworcs
This may have been a breach of the law...you need to give more specific details. BA are obligated however to provide assistance to passengers with disabilities. You don't say where this problem occurred...but if in the UK you can write to:
Send your complaint to:
Passenger complaints
Civil Aviation Authority
CAA House
45-59 Kingsway
London
WC2B 6TE
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