jimworcs-- I am researching a complaint to send to the DOT now. I have gone through the
guide to the ACAA (PDF)
After reading through that, I am even more furious with United. I am finding more and more places where they completely disregarded the ACAA.
They offered me a $150 flight voucher, to shut me up so I wouldn't realize just how many portions of part 382 of the ACAA they violated.
These laws were put into place to protect passengers like me, but United/Skywest totally disregarded all of them.
Thanks for the name of the agency I should contact.
Quote:
Originally Posted by gkaip
I am sorry to hear about your experience. I have had many issues with United over the years. They say that I have vouchers but I have not been able to find/use them.
I have had many less issues on other airlines. It is amazing how you are treated if you have high "elite" status.
I have not had the trouble with Southwest Airlines. They call special needs passengers early in the boarding process.
|
Southwest doesn't fly where I need to go. My departing airport is SFO. Continental is the big one between SFO and IAH.