Yes they are charging for reserving seats. If you will accept a randomly chosen seat when you check in, there is no charge. Air Tran did that but was very open in its disclosure - when you looked at fares for a particular flight it had columns stating price and what was offered (reserved seat, seat when boarding, etc). Spirit's is not mentioned at all until **after** you pay and move to the page for baggage and seats.
The next disgusting lack of customer service and truth from Spirit - We got an email that luggage prices go up on June 20th and we should book our luggage for the flight (they named the locator for our September flight) on our reservations summary page (a click in the email gets you to the site). The problem is that the choice of luggage does not show up until a certain number of weeks before the flight so I cannot get the lower price. I was on the phone listening to music (choice 4 "other") for over 90 minutes and the !@#$ thing hung up on me. All I get now is a busy signal from any selection, which is what happeded all day the last 3 days.
We did not try the Florida number yet.
Quote:
Originally Posted by Dsears3
Call their main office in Miramar Florida
1-954-447-7965
Try exts: 1711 ,1718,1710
All 3 will rarely help you the first time around, and you may have to put up with "that's the way it is" responses at first. But be polite, firm and persistent.
I just heard they are now not only charging for all luggage, and curbside check in, but also for WHICH which seat you choose (aisle and window being more expensive than center seats.
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