[Amith]

This probably belongs under customer service as well:

Flying home from Guadalajara on US Airways, we had a connecting flight in Phoenix which was cancelled due to weather. Now, I can't fault US Airways for the weather, but I can fault them for their handling of it.

Customer service advised me there were no available flights to my final destination (SBP) for FOUR DAYS. No lodging voucher, no alternate airline voucher, nada. To their credit, they did "allow" us to rebook on a US Airways flight to a nearby airport the following day.

So, my costs for doing business with them are:
1) $500 (each) for the GDL to SBP tickets.
2) 11 hours overnight in the PHX airport for me and my family.
3) $125 to rent a car to drive to the destination I had already paid them to take me to.
4) 4 hours car travel time in addition to the flying time.

I have lodged a complaint with their Complaints Dept and with the DOT.

Interestingly, the DOT (government) replied to my query in 24 hours.

US Airways has still not responded, 14 days later.