This is a tricky one....
First, Tui is totally in the wrong to suggest that putting your case, even if forcefully, is catty. Airline employees seem to have become so fragile that the slightest complaint results in ridiculous escalations. This week a German couple were ejected from a Delta flight after complaining that the champagne had run out in first class, one hour into the flight. The flight diverted, after the FA lied and said they had refused to sit down, and the authorities in Tampa declined to take any action against the couple. So on that issue, Tui is totally in the wrong.
On the second issue... I have mixed feelings. People who are infectious should not travel... and it would be wrong to do so, to save money. As a nurse, I know you realise this and you are trying to do the right thing. I think for airlines to waive the change fee would be a fair response, with a properly certified doctors certificate. However, I do feel that people would seek to abuse this and perhaps people should buy travel insurance to cover some of these eventualities. I have an annual policy, which costs less than £50. It seems to less common for people to have travel insurance in the US, but perhaps this should change.
|