Customer Service
Thanks! Now I understand the de-icing technicality.
However, about the food I do not agree with the point here. I agree that we can manage the requirements. However, the duration of flight is longer, I donot know how many of us can carry enough off food / water! Mine was a shorter time from New castle to Paris. There were people who missed the flight when arrived from US/canada, With small children. safe transportation is priority and I agree. But, once the alternate ticket is issued and the documents were sent to police for Transit Visa, we were all sitting there doing nothing, including the Airline staff who were helping us. We had to literally beg for help when some children started puking due to acidity. This is where I am getting frustrated. Airline knew that there are flights getting delayed ( this is day to day affair) and why could not they take some preventive measures such as communicating at the boarding gate, helping us with early transit visa, keeping some food / water in stock or even they could have a vendor selling at the transfer desk area!! and we would have bought it. I guess these are some small things that the airlines should keep in mind when it is in their control. Out of control, I agree we have to get used to it.
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