Complaint: Baggage Problem Broken baggage on Delta
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  #2  
Old Jan 18, 2012, 7:29 PM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,113
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Buy beaters. You won't like my answer but to be blunt, the purpose of luggage is to protect the contents. Wheels, handles, straps, etc. are not covered under any airline's damage policy. That info is in the information never read by passengers but published by the airline.