[Betty S. Paulson]

I will and thank you for your reply. I indeed have read all that, but I nevertheless expect a modicum of care with my luggage. Call it courtesy, call it good customer relations, call it thoughtful and considerate if you will, but don't toss it through the air or slam it around. At this point in my life, having wheels on my luggage is pretty important, heading into my senior years with bad knees buying new luggage because of damaged wheels is no fun. Maybe I'll check out places that sell used and see if I can find ones with the wheels more protected. I just don't feel its too much to expect that airline employees would respect our possessions. As soon as we retire we will be more than happy to go back to road trips for U.S. travel.