I have very bad experience with Air Canada recently
I asked the agent change my round trip flight from Beijing-Calgary to Hongkong-Calgary on Nov 4,2011, The agent only changed one way but charged round trip fees. I found this mistake on Dec 30, 2011 and had to pay another $320. I have to asked refund, they rejected because this mistake was found by me over 24 hours!
It's ridiculous! it's a monoply rules for all the customers!
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