[tlgoerlich@yahoo.com]

I had to purchase 4 tickets for my family vacation. I needed to get two sky mile tickets from two different accounts and two purchased tickets. I called so I could do this all in one transaction to make sure we would all sit together. After the transaction I asked for the total that I would be charged on the credit card. She told me $525. I asked again, is this for everything, all charges and fees, she said yes your total is $525. Two days later I checked my credit card statement and they actually charged me $525, $30, & $30 in three separate transactions. I called customer service and they will not refund the extra charges. I talked to 4 different people, two of them supervisors, they said "those are the charges you have to pay." I asked then why wasn't I informed of this? They said, when you call there is a message that comes on and says "there may be services charges associated with this phone call". I don't agree with this, when I ask for the total charge on my credit card, I want to know the total charge, all of them.