Complaint: Customer Service AirTran Airways: Insulted by Air Tran
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  #3  
Old Jun 17, 2008, 11:52 AM
bah humbug bah humbug is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
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Quote:
Originally Posted by jpklein View Post
As they passed the gate supervisor I heard the senior flight attendant tell him "And if we hear any complaints from them, we're not leaving!" Whereupon the gate supervisor announced to all of us who had been waiting in the departure lounge: "If anyone says anything unkind, the plane will be brought back to the gate, the flight will be canceled, and the passenger will be dealt with!
First of all, the flight attendants have zero control over an aircraft departure so why would a flight attendant say something so stupid.....and in front of passengers???? Second, I have worked for 11 years in the airline industry and have flown all over the world, and I can not imagine any agent or supervisor saying something like that. Supervisors and agents have no control over or power to cancel flights so I really can not believe that these comments were made. Just doesn't add up.